FAQ
Frequently asked questions
Everything you might want to know before you ride with us in Lugano — how our fixed fares work, the airports we serve, booking and payment, and the details that make a journey effortless. Still unsure? Call or message us any time.
How does your fixed fare work?
We agree one price for your journey before you travel, based on your pickup point, destination and timing. There is no meter ticking and no surge pricing, so the figure we confirm is exactly what you pay — whatever the traffic or time of day.
Which airports do you serve?
We drive to and from all the airports the region uses: Milan Malpensa, Milan Linate, Bergamo Orio al Serio and Zurich. Tell us your airport and flight and we will confirm a fixed fare and have a car ready for your departure or arrival.
Can you take me across the border into Italy?
Yes. Cross-border journeys are part of our everyday work, whether to the Milan airports, Como or another Italian destination. We agree the complete fare in advance, the border crossing included, so nothing is added once you are on the road.
How and when should I book?
Call or message us on WhatsApp with your pickup point, destination, date and time, and the number of passengers. We reply quickly with your fixed fare to confirm. Booking ahead is best for airport runs and early mornings, but we also take rides at short notice.
How do I get a quote for my fixed fare?
Simply send us your route and travel time. With that we confirm a single agreed price before you book — no obligation. The more detail you share, such as extra stops or luggage, the more precise and final the fare we give you will be.
Are you available 24/7, including nights and holidays?
Yes. We operate around the clock, every day of the year, including nights, weekends and public holidays. Early flights and late landings are routine for us — your fixed fare is agreed in advance whatever the hour, with no night-time premium sprung on you.
Do you track flights and meet me at the airport?
Yes. Share your flight number and we follow it, adjusting the pickup if your flight is early or delayed at no extra charge. On arrival we meet you in the terminal with a name sign and help with your luggage to the car.
How can I pay?
You can pay by cash, credit card or debit card, whichever suits you. A receipt is available on request for any journey, which is handy for business travel and expenses. Your fixed fare is settled at the agreed amount — nothing extra is added at the end.
Do you provide child seats?
Yes. We can fit a suitable child or booster seat when you ask for one. Please tell us the children's ages at the time of booking so the right seat is installed and ready in the car before we pick you up.
Can you carry luggage and large items?
Yes. Our vehicles take suitcases comfortably, and we can plan for bulky items such as skis, golf bags, a pushchair or boxes. Let us know what you are bringing when you book so we send a car with the right space for everyone and everything.
How many passengers can you take?
We carry individual travellers, families and small groups. When you book, tell us the number of passengers and any luggage and we match you with the right vehicle so everyone travels together comfortably, with your fixed fare confirmed for the whole party.
Do you offer long-distance transfers and day-trip excursions?
Yes. Beyond local rides we handle city-to-city transfers and private day trips at your own pace, with stops along the way and waiting time as you wish. Tell us your plan and we build the route, any pauses and the waiting into one fixed fare agreed before you set off.